Patient rights and responsibilities
1. Patients shall have the right to health care that is proportionate to their illness and to the capacity of the health center. Patients shall not be subjected to discrimination based on their age, sex, ideology, religion, or socioeconomic status.
2. Patients are also entitled to respectful treatment as concerns their personality, human dignity, and privacy, regardless of their beliefs or creed.
3. Patients shall at all times have a right to information on the state of their health and to receive comprehensible information on diagnosis, treatment, prognosis, and progression of the disease and to learn about the different therapy options as well as the risk that each option may involve. This right is guaranteed by the attending physician.
4. Patients shall have the right to know the name and professional rank of their care providers as well as the person or persons to whom they may address their questions or file complaints on matters not restricted to those of a medical kind.
5. The confidential nature of patients’ health-related information must be preserved, especially information concerning treatments and hospital stay.
6. Patients have a right to privacy over their bodies.
7. Patients have a right to arrange for information to be given to those individuals designated by them. If you wish for information not to be given to a particular member of your close family, you must inform your doctor of this.
8. Where applicable, patients have a right to be made aware of their inclusion in teaching or research projects related to the diagnostic and therapeutic procedures they undergo; under no circumstances shall these projects carry an increased level of danger for the patient’s health. In all cases, patients must provide their written consent for this.
9. Patients shall be free to decide from among the options presented by their attending physician, with the exception of the following circumstances: • When the patient is unable to make such a decision, in which case a family member or other individual close to them shall do so. • When the urgency of the case does not allow for delays that may result in irreversible injury or provoke a life-threatening situation for the patient. • When failure to intervene poses a public health risk. • When legal imperative dictates otherwise.
10. Patients have a right to refuse the treatment prescribed to them and to withdraw their informed consent, except in the aforementioned circumstances. This refusal or withdrawal must be included in the patient’s medical record.
11. It is the patient’s right to be given the opportunity to provide advance directives in the event they become unable to express their wishes for themselves.
12. Patients shall have the right to receive documented information throughout the entire course of their illness, to receive a discharge report once their stay in the health center has concluded, as well as to make suggestions and file any and all complaints they may consider appropriate with respect to the operations of the health center, presenting such suggestions or complaints to the hospital’s admissions staff.
1. Patients must provide information on their physical state or their health that is truthful and in good faith and also cooperate in the process of gathering this information.
2. Patients shall respect the rules and regulations of the health center, cooperating in operational matters, exercising appropriate care with the facilities, and treating both staff and other users of the health center’s services with respect.
3. At the time of admission, patients shall provide the information on their next of kin so that this individual may be contacted should the need arise, and also provide information on the entity responsible for payment of the expenses incurred during the patient’s stay.
4. Patients shall use the appropriate channels and procedures established to file complaints.
5. In the event the patient exits the health center by their own accord, they must first sign a voluntary discharge document waiving the health center of all liability.
6. Smoking is strictly forbidden in all parts of the health center. It is important to keep in mind that smoking is seriously harmful to one’s health.
7. Once patients have had the opportunity to clarify any relevant doubts, they must sign the consent form for the process they are to undergo; should the patient refuse the treatment proposed, they must sign the document indicating such a decision.